Today, after a wonderful breakfast at a local eatery, my good friend Curley and I set out for our WalMart. We strolled around the whole store. I didn't really want to spend much more money this close to the end of the month, and I didn't have anything I needed except a loaf of bread. Curley didn't have a list, but needed to stop in the yarn department, then electronics. Then we traversed to the grocery department where we picked up a few things, checked the price on booze, laughed over a shopper pushing his cart backwards down an aisle, and generally had fun just being goofy. That is until we got to the checkout. I sometimes think the entire gene pool of our checkout staff would fit in a shot glass, but today just cemented that thought into reality. Being the typical WalMart, only 6 of the 22 checkout stations were open. And of course, they were all busy. So, we stood in what had to be the slowest line. I have experienced this cashier before. He is so slow, it's like watching a slow motion film seeing him check out merchandise. But I digress! Finally, it was our turn. I only had 3 items (why didn't I use the Express Lane...DUH!) So I went first. No problem, except for Slo-Mo. He was just slow!!! Then it was Curley's turn. She stood there as Slo-Mo checked out each item. I watched him and he sort of caressed each item as he checked it through the scanner. That was just weird! He said an amount, and my eyes got wide, but it was Curley's stuff and she was paying with her debit card, not mine, so I just stayed quiet. She said to Slo-Mo, that she thought he made a mistake, charging her $92.35 for a package of day old cookies marked $1.94. He gave her a superior look, and said that she would have to take it up with Customer Service since he had already rung up and cashed out her merchandise! Well, I was pissed!!!!! As we walked towards the customer service area, I was ranting and raving about Slo-Mo's stupidity, his ineptitude as a cashier, his ugly "S" shaped posture, and especially his just being an asshat!!
We waited our turn at CS and finally got to see a CS rep. Curley explained to her what had happened. She was very apologetic, and proceeded to take care of the problem. I was still ranting and said that Slo-Mo was a blight on WalMart, which was already blighted in my opinion, but was the only general merchandise store in town, and what choice did we have, and on and on. Then, the CS rep couldn't get the computer to do what it had to do, for when Slo-Mo rang it up, he screwed up the UPC code some way or another, and the CS computer wouldn't pick up the same thread, or some such lingo. Curley, who has plenty of patience, suggested that they just refund the mistaken money, and resell her the cookies at the regular marked price. I was really getting hot about this time and just started to rant again, and Curley turned to me and very nicely said, "why don't you take the cart and go sit on that bench or, you could wait in the car if you want to." I shut up, took the cart, and went to sit on the bench at the edge of the CS area. Fifteen minutes later, here came Curley. She was still smiling and wasn't upset. Just glad she got her $92.35 back. We went on to the car, put our stuff in and sat down. Curley said she thought they gave her back too much money. Turns out that the cookies are a non-taxable item because they are food, and when they refunded Curley's money, they also refunded the 7% state tax on $92.35!! Curley said that maybe she should take it back in. I said, "Hell no!" put the car in gear before she could change her mind and got the heck out of there. She has to go back on Sunday for her regular grocery buying, and knowing her like I do, she will probably cave in and take the receipt and the extra money back. I would just consider it a service charge.
I needed to chill out and relax,so we went to McDonald's and I had a sweet tea!
I am not done, I am composing a letter to WalMart Corporate to tell them about this whole affair. Slo-Mo better watch his "P's and Q's" because I am out to get him. I am just so tired of being treated like crap at their check out counters. I think WalMart sends their cashiers to "Nasty School" before they can become a cashier. I have already shifted my prescriptions to another pharmacy just because of their service at WalMart pharmacy. Kroger Pharmacy has the same low cost prescription program, and are a lot more friendly and efficient.
Rant over, but steam still rolling whenever I think about it!
Peace, (well maybe tomorrow)